|Gina with her supervisor Aaron Granberg|
What company do you work for? Which department?
I work in the Information Systems and Research Department. The U of M Foundation is a fundraising organization. It manages and raises private dollars for scholarships, world-class faculty, research, new facilities, and academic programs on the five campuses of the University of Minnesota.
What is your job and what are your responsibilities?
I work at a help desk and complete projects. My troubleshooting skills are improving and it definitely feels great after helping someone out with their problem. I am also responsible for assisting my supervisor on certain projects. We are currently working on setting up new computers for employees at the U of M Foundation. After setting up their new computers, we would take the old ones and create an image of them. Then after creating an image of the old computer, we would re-image the computer.
How is the work that you do an asset to your department?
The work that I do helps provide answers or solutions to those who have questions or problems with their computers. People are not always tech-savvy and that is why I am appointed with help desk duties. By just being there to pick up calls from those in need of help [is like being] Spider-Man with his spider-senses.
What is the next thing you want to learn at your company? How do you want to develop?
The next thing I want to learn at my company is how to take control of a computer. This is not similar to the remote desktop connection so I really want to learn it. It seems fairly easy, but then again it is a program that has to be installed on a person's computer along with yours as wells. If they do not have it, then you cannot take over their computer. I would also like to improve on my troubleshooting skills. They are not as fantastic as I would like them to be, but practice makes perfect!
Gina is interested in web development and interior design because of her creativity and imagination; she enjoys planning and laying out everything in front of her. The technical skills she have and will gain from her internship, will help her towards her goal.